Statement of Gaggenau Warranty and Customer Service

【Statement of Gaggenau Warranty and Customer Service】

“Kitchen Infinity Corp. Limited (“Kitchen Infinity”) is the exclusive distribution agent for selling Gaggenau appliances and products (“Gaggenau Products”) within Hong Kong and Macau (“Territory”).  Gaggenau Products should only be purchased either directly from Kitchen Infinity or via its authorized dealers within the Territory. Gaggenau Products which have been purchased by customers via the aforesaid authorized channels are afforded 1-year manufacturer warranty from the date of delivery of such products. 

We write to put on notice that if the Gaggenau Products are not purchased through the authorized channels as aforementioned, Kitchen Infinity will not be responsible for providing any customer services or warranty services for the said products whether for a fee or on a complimentary basis.  Notwithstanding the aforesaid, Kitchen Infinity reserves its rights to provide the said services on a case by case basis and at its absolute discretion.

Thank you for your attention.